Privacy Policy

For your own security!

Privacy Policy

Privacy Policy

It is our highest priority the personal information given to us remains secure and confidential. We recommend that you read the following text in order to familiarise yourself with our privacy practices. Visiting and using www.trustedbookings.com signifies that your acceptance of the practices expressed here.

Table of Contents

General
1. Personal Information: What and how
2. Cookies
2.1. Google Analytics
2.2. Social plugins
3. Use and sharing of information
3.1. How we use your information
3.2. Who we share it with and why
4. Personal information security
5. Information protection
6. Displaying tailored advertising
7. Information transfer
8. Third-party links
9. Anti-spam
10. Questions, comments and concerns
11. Other important information

General

Our privacy policy has been developed in order to inform you, as a customer, about what information we gather which can be used to identify you as a specific individual (to be referred to as “personal information” from here on), what it may be used for, who it will be shared with, and what we have implemented, in terms of security measures, in order to protect your privacy. Personal information includes details, which might be connected to a particular person, like his or her name, address, phone number or email address, credit or debit card information and transactions conducted with Trustedbookings.

Information we gather is controlled by:

 

5Gates Lda,
Rua dos Ilheus 6,
9000-176 Funchal,
Portugal,

VAT: PT514273755

 

1. Personal Information: What and how

In order to set up an account with us on or purchase a product and/or service via www.trustedbookings.com you will need to provide us with some personal information. What information is necessary will be clearly described at the time of registration or transaction. However, many pages on our website may be visited without providing us with any personal information.

The following situations describe instances in which we might gather your personal information:

• Registering an account with www.trustedbookings.com — When registering an account on our website you provide us with a username, password and e-mail address. In agreement with this Privacy Policy, we will also retain other details relating to your account, which you may choose to provide us with, like name, telephone numbers, marital status and other personal details.

• Purchasing products and/or services — When placing an order through our website or via other means, you are providing us with your name, date of birth, credit or debit card details, including card number, card type, cardholder name, expiry date, billing address and delivery details.

• Signing up for our newsletters or other marketing material and updating your preferences — In order for us to customise our direct and non-transactional communications, you are providing us with your email address, name and other relevant details.

• Participating in competitions, questionnaires and surveys — You are providing us with your personal details such as your name, street address, e-mail and other information we may request from you in order to for you to complete questionnaires, surveys or competition entry forms.

• Contact us or our customer service centre — You are providing us with personal information such as your name, address, etc., when contacting us by e-mail, phone or post in order to, for example, speak with our customer service staff. *Calls to our customer service centres may be recorded.

• Implicit data collection — Upon visiting the website, some additional information is automatically collected using tracking technologies we use such as cookies. When you visit the website, these technologies capture technical information from your computer including your Internet protocol (IP) address, operating system (OS) and platform, which web browser you use (as well as which version) as well as referrer website. Information as to your shopping preferences, products you have searched and viewed, and your on-site activity. If you access the Internet wirelessly via a mobile phone or other wireless devices, contact your provider to check whether they collect your personal data.

• Voluntary website content — customer reviews, etc.

• Third party sources — Other sources, such as credit reference agencies or other third parties, may provide us with information about you (your address, delivery information, etc.) for purposes of fraud protection.

2. Cookies

• In accordance with EU Directive 2009/136/CE, we would like to inform you of our website’s use of “cookies”. We use cookies to be informed about how users arrive at our website as well as track usage patterns of user while on the site. Cookies are small pieces of data sent from a website and stored in the user’s web browser while the user is browsing the site. They provide information about users’ browsing patterns and activities on the site for a given period of time. We use this information to improve the site’s functionality, content and appearance.

• Though you can set your computer’s preferences in order so your web browser does not accept the use of cookies, this limits the functionality and range of features while you use a site. If you do not change a computer’s settings, the majority of web browsers will automatically accept cookies.

We use the following types of cookies:

• Analytical — These cookies inform us about visitors’ interests on the website via tracking their navigation. This facilitates our ability to make improvements based on the information we offer to users.

• Social — These are used with Social Networks such as Facebook, Google+ and Twitter. They use Social Widgets to control interaction on the page. These cookies are used on domains like google.com, facebook.com and twitter.com.

• Affiliated — These cookies track visits, which come from other sites that we are affiliated with.

• Behavioural and advertising — These gather data relating to your choices and preferences on our site by targeting advertising networks, which will use the cookies to display personalised advertisements on other websites you visit.

• Technical — These cookies only relate to the use of www.trustedbookings.com.

• Functional — Functional cookies are needed to enable the services that the user requests on the site. They are only used on www.trustedbookings.com.

• New Relic —New Relic analytics monitors our site’s performance, architecture and systems. The information gathered with these cookies helps us to update the site, improving efficiency and performance.

2.1. Google Analytics

We employ the use of Google Analytics on our website. This service is provided by Google Inc. (“Google”) and uses “cookies”, which are text files stored on your computer in order to help analyse how you use our site. With these cookies, Google Analytics creates this information on your site use as well as your IP address, and transmits it to a Google server in the US, where it is stored. Google evaluates this information and provides reports and other services to the site operators based on your activities on the site. In the case that third parties are legally allowed to also access this material, Google may provide them with this information. Google does not connect your IP address with any additional information they hold.

Google Analytics can be deactivated through changing your browser settings, but be aware that this may prevent you from using all of the available features on our website.
By using www.trustedbookings.com, you hereby agree to Google’s processing of your information that it collects for the purposes and in the manner described above. In the case that you do not wish for Google to gather information via your browser on websites such as ours, use the link for the Google Analytics opt-out solution here.

2.2. Social plugins

Facebook
Trustedbookings.com uses social plugins (“plugins”) on the social networking website facebook.com, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). These plugins can be identified by the Facebook logos (a white “f” on a blue square background and a “thumbs-up” icon), or as the text “Facebook social plug-in”. See the entire list of Facebook “social plug-ins”, including their physical descriptions here.

In the instance that you are accessing a page on our website that uses such a plugin, your web browser contacts Facebook server, loads the visual presentation of the plugin, and presents it to you. This process incorporates the action of Facebook’s server gathering information about your visit to the site and additional information including your IP address.

Your web browser connects to Facebook’s servers when you click on Facebook plugins. The Facebook plugins sends the content of the plugin to your web browser, integrating it into www.trustedbookings.com. Because of the nature of this process, we have no control over how much data Facebook can collect via these plugins. Facebook’s own data protection policy provides information on the matter. If you visit our site while you are logged into Facebook (on the same browser), the plugin can relate your site visit to your Facebook account. If you use the plugins, for instance by “liking” something or commenting, this data is saved by Facebook. Facebook can also identify and save your IP if you click the Facebook note even if you do not have a Facebook account.

For more information on why and how Facebook collects, stores and uses data, including your rights and privacy setting options, refer to Facebook´s data use policy.
You can always log out of your Facebook account before visiting our site if you do not wish Facebook to collect data on your interaction with our site. There are also browser add-ons that can block Facebook social plugins.

Google+
Trustedbookings.com also uses “Google plugins,” social plugins connected to Google’s Google Plus social network, operated by Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. Google plugins are apparent by the “+1” icon.
By opening a 5GATES webpage containing a Google plugin, your web browser makes a direct connection to Google’s servers. Google sends the content of the “+1” symbol be to your browser, integrating it into our site.
Google states that it does not collect any of your personal information without you clicking on the “+1” symbol. Moreover, Google only collects the personal information of those who are logged in to the Google+ social network. Read more about Google’s social plugin policy here.

5GATES has no control over data collection and processing conducted through the Google+ plugin. This is the sole responsibility of Google.

3. Use and sharing of information

3.1. How we use your information

Providing we have your consent, we will use the data gathered about you for the following general purposes:

• Registering your account on www.trustedbookings.com —We will use the information that you provide to us when you register as a member on our website to set up and maintain your account.

• Fulfilling orders — We will use the gathered information to process transactions, process or product or service orders made through our website or other distribution channels, fulfil orders and fulfil expectations associated with associated expectations.

• Responding to queries — It is possible that we might contact you via email telephone or post in order to address any queries from you. It is also possible that, in order to assist you with making alternative arrangements, we use the contact details you supply us with in order to provide you with follow-up information regarding a booking. In order to assess and respond to the results of surveys, suggestions or contests you have participated in, we might contact you through the above channels to respond in appropriate ways. We may record customer telephone calls for the purposes of our quality assurance and training. We may use some information such as customer e-mails for testimonials, however we will never publicly display your personal information, e-mail address or other contact details.

• Enhancing user experience and supplying information on products and services, deals and promotional offers — With the use of data gathered via your permanent cookie file (see above our Cookies Policy) together with personal information you provide, enables us to improve our website through evaluating site use and traffic. In this way we try to provide an experience more customised to your preferences, by assisting site navigation, and providing personalised product displays. By registering an account or placing an order via our website or an affiliated channel, we might use your data in order to contact you with offers, promotions or information including newsletters or other items of interest, provided we have your full consent to send this type of communication. You always have the option of changing your preferences or unsubscribing from these kinds of communications whenever you wish by accessing our preference centre, by contacting us via through our contact information supplied at the bottom of the privacy policy or through the unsubscribe link included in the emails we send to you.

• For internal operations and analysis — Your personal information may be used for internal administration, quality assurance an analysis, including guarding our company against fraud. Besides processing, confirming and carrying out requested services, some data may be used for the purposes of analysis and administration; accounting, billing, auditing, systems management, etc. Your personal information may be used to provide you with additional service like email notifications to inform you of promotions, specials, information about the status and details of your travel or opportunities provided by our marketing partners.

3.2. Who we share it with and why

By using our site and providing us with personal information, you enable us to complete your order (travel reservations, etc.), carry out customer requests, and supply travel-specific or promotional information via email. Your information will not be shared with outside parties unless it is necessary to fulfil your order and travel arrangements. These parties include (in addition to others), credit card companies, travel suppliers, and other global distribution systems.

Information regarding your traveller profile may be provided by the aforementioned service providers to travel suppliers you have purchased from. We do our best to work only with reputable travel suppliers and enact contractual restrictions on third party partners regarding personal customer data in order to make sure they comply with this Privacy Policy and relevant data protection laws, we make no guarantees that these travel suppliers will not disclose or use your personal information without your expressed permission. We therefore urge you to go over the individual privacy policies and/or practices of any travel suppliers you purchase from via our website. Additionally, said travel suppliers may also need to contact you in order to acquire further information regarding any reservations that have been confirmed.

In order to improve service and gain a better understanding of our customers, we observe how users navigate our site. While we do not give out personal information, we sometimes provide anonymous statistical data to select third party partners for the purposes of marketing, delivery, administration, operations, quality assurance and other related reasons. We will only share personal data, as per this Privacy Policy, with you’re your expressed consent. Any third party that has access to your personal information for the above purposes is limited to use it only for those functions and nothing more.

Third parties, including our professional advisers and official bodies, may be given access to your personal information as needed in order to (a) conform to appropriate laws or regulations; (b) follow our Terms and Conditions or other contracts; and (c) to safeguard www.trustedbookings.com property and other rights, as well as those of its group companies and customers, and the relevant rights of others in relation to www.trustedbookings.com, such as for the purposes of fraud protection.

For verification purposes, we may pass on personal information, which you have provided to us (name, credit card, billing address) to third parties (credit reference agencies, payment processing companies, etc.) for reasons of fraud detection and security protection when you make a booking via our website. We will notify you of non-confirmation of payment in the event that your personal information cannot be satisfactorily verified and request correct details before completing your order. Reasons for non-confirmation include the given billing address not matching credit card information, etc.

4. Personal information security

In accordance with industry standards, we strive within reason to safeguard personal information provided to us. We realise how important customers’ personal data is and do our best to keep it secure. Nonetheless, data transmitted over the Internet can never be considered completely secure. Therefore, despite assurance that we will do our best within reason to protect your personal data, we cannot offer any guarantees regarding its security. We have put security measures into effect for the specific purposes of protecting information stored in our systems, such as firewalls and data encryption.

5. Information protection

Trustedbookings.com is committed to data protection and instilling confidence in customers who use our site. We have applied suitable security procedures in order to protect the personal information we need to conduct business with our customers. Access to personal information is only given to authorised employees and only in cases of performing business-related. We also encrypt your sensitive information for transmission between systems, as well as use firewalls and intrusion detection systems (IDSs) in order to stop those without permission from accessing your data.

6. Displaying tailored advertising

We strive to provide information and content that is relevant to your actions and interests. In order to do so we may gather information on your searches related to travel by using technology such as cookies and other technologies. This information is used in conjunction with other data to provide online advertisements (including, but not limited to www.trustedbookings.com) that match your discernable interests. We never integrate your personal information (email address, etc.) with your search data in order to display ads on other sites nor do we share personal information with third parties for the purpose of advertising.

7. Transfer of information

Note that your data is processed outside of the Republic of Austria, where our servers are located and our central database is operated. Applicable laws on data protection other relevant subjects are as comprehensive in the Republic of Austria as they are in the rest of the European Union, so be assured we will make every effort to make sure your personal information is processed in accordance with the EU data privacy legislation and any other relevant legislation in force at any given time.

In addition, we may be required to transmit your information to other countries outside of the European Union for reasons of processing. Some jurisdictions outside of the European Union provide levels of protection of personal data that are different to those in the EU and may in some circumstances be less secure. Nonetheless, we will make the appropriate efforts to transfer, store and process your information in accordance with the security standards as detailed in applicable data protection laws and this Privacy Policy.

8. Third-party links

Some links on our site may be to third-party websites, which are out of our control.
Those site’s information practices are not covered under this Privacy Policy. The respective privacy policies of such third-party sites that you provide information to relating to travel reservations or other products or services govern their handling of your information. Observe that clicking on any of these links means that you are entering a third-party website, which we are not liable for in terms of content, policy or actions. You are urged to familiarise yourself with all third-party sites’ privacy policies linked on our site. The privacy policies of these sites may significantly differ from this Privacy Policy.

9. Anti-spam

The use of www.trustedbookings.com or any of our offered services in any manner associated with the transmission, distribution or delivery of “Spam” (unsolicited bulk or commercial e-mail) is strictly prohibited. You are not permitted to use any of our services with the aim of sending Spam. You are likewise prohibited from delivering Spam or aiding in the delivery of Spam to any of our customers.

According to applicable laws, any e-mail sent via or to our service or website (or given rise to be sent via or to our service or website), may not:

• Contain or invalid or forged headers

• Contain or use invalid or non-existent domain names

• Use any technique that otherwise misrepresents, hides or obscures any information that identifies the point of origin or the transmission path of the email

• Use any other means of deceptive addressing

• Use any Internet domain name of a third party, or be relayed from or via any third party’s equipment, without the third party’s expressed permission

• Have misleading or false information contained in the subject line or content that is otherwise false or misleading

• Fail to comply with additional technical standards described below

• Otherwise violate our Terms of Use

• The harvesting, mining or collection of e-mail addresses or other information via or from www.trustedbookings.com or its services is strictly not authorised. Neither is it permitted for others to use our services to collect, compile or obtain any information about our customers or subscribers, including but not limited to subscriber e-mail addresses.

• It is similarly forbidden and unauthorised by us to make any attempt to use our services in any manner that might damage, disable, overburden or impair any aspect of any of our website’s services, or any manner that could interfere with another party’s use and enjoyment of any of our services.

• If it is our belief that the unauthorised or improper use is taking place regarding any of our services, we, without notice, may take such action as we deem appropriate, including the blocking of messages from a particular Internet domain, mail server or IP address. We reserve the right to terminate immediately any account on any service that we determine to be transmitting (or which is in any other way linked with) any e-mail that violates this policy.

• No part of this policy is grants any right to send e-mail to, or via www.trustedbookings.com and/or any of our services. It does not result in any waiver of these rights if we at any time fail to enforce this policy.

• Unauthorised use of any of our services in connection with the transmission of Spam or any other unsolicited email that violates this policy may result in civil, criminal, or administrative action and penalties against the sender and anyone assisting the sender.

10. Questions, comments and concerns

If you have any questions or comments regarding this Privacy Policy, or if you believe in anyway that we have not followed the principles set forth in this Privacy Policy, please contact us via email at support@trustedbookings.com or write us at:

 

5Gates Lda,
Rua dos Ilheus 6,
9000-176 Funchal,
Portugal,

VAT: PT514273755

 

We welcome your comments or questions.

11. Other important information

This Privacy Policy was revised and posted on www.rustedbookings.com on 01.01.2015. It is our sole discretion to revise this Privacy Policy at any time. All revisions upon posting are effective immediately so in order to keep up to date regarding all changes, you are advised to periodically review this Privacy Policy. Changes apply to the information gathered (and to existing information we already hold) starting on the date the revised Privacy Policy is posted. By using the site www.trustedbookings.com after the posting of such changes, or changes set forth in an email to you on regarding changes, you are accepting those changes.

Vers.1.0 / 01.01.2015